See what our course participants have to say
In-house Training Testimonials
In house training- Customised Facilitating Difficult Discussions Workshop
Management, Senior Analysts, Analysts and Administration staff at IPART
|It was really tailored to our work, and therefore very useful.|
|Case study - tailored to IPART's circumstances. Good examples. Very practical.|
|Very well researched.|
In-house training - Conflict Resolution/Dispute Avoidance
Local Government Administrative Staff and Executive Assistants
Very empowering and conveyed in a supportive environment.
|Helps with my approach to both managers and staff that I deal with.|
|The most beneficial aspect for me was learning behavior modification as it relates to dealing with individuals and managers.|
|Really enjoyed the training and believe it will be beneficial in my role at Council.|
In-house training, Customised Complaint Handling training
Local Government Staff
Local government content and practical examples are highly relevant.
|The role playing was very useful - using scenarios relevant to my area of work enabled me to think through familiar situations.|
|The most beneficial aspect for me was understanding the skills and mind-sets for handling complaints and difficult complainants.|
|The most beneficial aspect for me was learning the 8 step complaint handling process.|
Well paced, with enough participation that it stayed interesting and easy to follow.
|I learnt techniques for dealing with complaints that were relevant to my work.|
|Suggestions for defusing difficult situations.|
|Being able to deal with difficult situations more effectively.|
|Good, practical content.|
|Well-presented, enjoyable workshop.|
|(I learnt) to keep remembering to look at things from another point of view.|
|Very informative and interaction appropriate.|
|Understanding customers' behaviour.|
Read what some or our previous course participants have to say:
"The workshop was fabulous and I was able to gain lots of skills to use in the workplace."
Executive Officer, ACT Department Education and Training
CONFLICT RESOLUTION / DISPUTE AVOIDANCE TRAINING